TCC - IHG Commission Services

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IHG COMMISSION SERVICES

Welcome to the IHG Commission Services program, the first in the hotel industry to offer a global central commission payment program.

This service Is used by 99% of IHG hotels to pay consultants' commissions globally
It is designed to track and pay consultants' commissions centrally on behalf of IHG brand hotels
Guarantees commission payments are made on behalf of the participating hotels

BENEFITS OF THE PROGRAM

Weekly commission payments within 30 days of guest departures
Guaranteed commission payment for participating hotels
Commission payment in your own currency (where available)
Commission payment by direct deposit (where available)
Guaranteed resolution of commission inquiries for participating hotels if received within six months of guest stay
Online access to 13 months of transaction and payment data
Consolidated payments by agency group IATA number
Detailed reconciliation reports

FACTS TO KNOW BEFORE YOU BOOK

The agency IATA number MUST be on the reservation or the agency will not be paid.
If the retail IATA is not in the reservation and the reservation was booked through a Third Party Intermediary (TPI) or Affiliate, the retail agency will not receive the commission (the TPI or Agency will).
Travel agents booking online should use www.IHGagent.com, or call an IHG call center directly using a branded, toll-free number to ensure no other IATA number is assigned to the reservation.
If the agency books with the hotel directly, the agency should remind the hotel reservation staff to place the IATA number on the bookings.
Candlewood Suites will pay commission on commissionable rates up to 14 consecutive nights.
Staybridge Suites will pay commission on commissionable rates up to 29 consecutive nights.

TRAVEL AGENT RESOURCES

DOWNLOAD PROGRAM MATERIALS

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