TCC - IHG Commission Services

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Travel Consultant Connection (TCC) offers privileges such as: IHG Rewards Club membership Quick Enrollment Opportunities to win IHG Rewards Club points by successfully completing IHG Agent University courses (prize drawings not available in all countries) Access to discount travel rates for your personal travel Please register with a preferred email address which should match an email address on your IHG Rewards Club profile. This is required for validation. Click here to access IHG Rewards Club or contact askpclub@ihg.com

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Help Desk

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Tel: 1- 800-810-4499

Other Regions

Tel: +44-970-606-1300

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IHG COMMISSION SERVICES

Welcome to the IHG Commission Services program, the first in the hotel industry to offer a global central commission payment program.

IHG's centralized travel agency commission program is designed to efficiently track and pay your commissions on behalf of IHG properties. IHG only pays legitimate agencies that are registered with an accredited organization such as IATA or TIDS. Other acceptable associations are ARC, TSI, ERSP, SATO, and TRUE. Agents must add or quote their membership number when booking. Currently, more than 99% of our hotels participate in the centralized travel agency commission program. IHG utilizes the services of Onyx for the disbursement of funds.

IHG’s 3.5% processing fee (standard 10% commission less 3.5% of commission = 9.65% commission) supports all of the program features and allows IHG to offer excellent service to our travel agents.

BENEFITS OF THE PROGRAM

Consolidated weekly commission payments
Detailed payment remittance
Commissions received in your own currency (where available)
Commission payment direct deposit (where available)
Customer support for unpaid commission inquiries
Resolution of commission inquiries for participating hotels if received within six months of guest stay

FACTS TO KNOW BEFORE YOU BOOK

The agency IATA number MUST be on the reservation or the agency will not be paid.
If the retail IATA is not on the reservation and the reservation was booked through a Third Party Intermediary (TPI) or Affiliate, the retail agency will not receive the commission. The TPI or Agency will.
Travel agents booking online should use www.IHGagent.com or call an IHG call center directly using a branded, toll-free number to ensure no other IATA number is assigned to the reservation.
If the agency books with the hotel directly, the agency should remind the hotel reservation staff to place the IATA number on the bookings.

TRAVEL AGENT RESOURCES

DOWNLOAD PROGRAM MATERIALS

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IHG AGENT UNIVERSITY

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