Staybridge Suites Specific Policies

• Kids

  At most hotels, there is no charge for children 19 and under staying in the same room with parent(s). However, please check the individual hotel's Children Stay Free policy.

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• Pets

  Pet friendly (fees may apply). Please check the hotel's pet policy.

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• ADA Policy and Disabilities

  Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.

  Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.

  If accessibility needs are not met, please contact the hotel manager on duty.

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• Cancellations

  Cancellation policies vary by hotel. Because a hotel can set a cancellation policy of up to 30 days in advance, please review the rate rules at the time of booking to avoid possible charges.

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• Reservation Guarantees

  Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.

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• Deposits

  Some hotels require an advance deposit consisting of payment for one or more nights, including tax for each room reserved. When a hotel accepts deposits as a form of guarantee, the deposit must reach the hotel prior to the guest's scheduled arrival based on the hotel's deposit policy. This policy may vary per hotel, season and rate booked. Please review the rate rules at the time of booking.

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• Refunds

  Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.

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• Payments

  Most major credit cards are accepted for payment. Please review the hotel's payment information.

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• Currency Rates

  Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders.

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• Meetings

  To reserve 10 or more rooms, or to reserve banquet or meeting facilities at any of our hotels worldwide, please visit our group and meetings site www.meetings.ihg.com, or call 1-800-MEETINGS (800-633-8464) if calling from the U.S. or Canada. Elsewhere, call your nearest reservations office.

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• Groups

  Bookings requiring 10 or more rooms are considered groups and are subject to the group policies applicable at the hotel booked. These bookings may also qualify for special rates. The rates and policies loaded in your GDS apply to individual reservations consisting of up to nine rooms.

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