TRAVEL AGENT RESOURCES
Holiday Inn Club Vacations Overview
Our Holiday Inn Club Vacations® owners are part of a community of people who understand the importance of family and investing in a lifetime of invaluable memories.
Our collection of US resorts has expanded rapidly since the brand launched in 2008. All offer spacious villa accommodation for families in top leisure destinations, and access to world-class attractions such as mountain adventures, championship golf courses and serene beaches.
Holiday Inn Club Vacations Amenities
Depending on location, your clients’ fun and relaxing stay will include spacious villa accommodations with fully equipped kitchens (or kitchenettes, depending on room type at certain resorts), dining room seating, separate living rooms with pullout sleeper sofa, washer/dryer, and always complimentary Wi-Fi and parking!
Resort amenities can vary based on destination, whether the resort offers beachfront, mountain or lakeside views. But one things for sure - your clients will be sure to enjoy outdoor pools, onsite golf course or nearby options, a complimentary fitness center, scheduled activities and family game room, convenience store and gift shop, sports courts, BBQ grills and much more!
Business Amenities
- Complimentary Wi-Fi access provided to guests at all resorts
- Each resort has a complimentary business center with 2 PC’s for guests to use
- Business centers include printers, scanners, fax machines and copiers (check for specific location for details)
Fitness and Comfort
- Complimentary fitness center for guests to use during their stay at each resort
- Outdoor swimming pool(s) are located at each resort (open seasonally or year-round, based on resort’s location)
- Some resorts also offer an indoor swimming pool and hot tub(s)
- Sports courts are located at all resorts
Food Service
- In-room coffee/tea
- Onsite restaurants / cafes and bars (located at most resorts)
- Each villa features a fully equipped kitchen (or kitchenette based on room type) including:
- Microwave oven
- Oven
- Full-size refrigerator with freezer
- Coffee marker
- Stove cook-top
- Dishwasher
- Toaster
- Supply of glassware, silverware, china and cookware
Meeting Space
Check specific location for details
Loyalty Programs
IHG Rewards Club
IHG Rewards Club Service Center: 1-888-211-9874
Check-in/Check-out
- Express check-out offered at all resorts
Holiday Inn Club Vacations Policies
Policies vary among individual hotels or across regions. Be sure to confirm the policies of the individual hotel at the time of booking.
Holiday Inn Club Vacations Specific Policies
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Kids
There is no additional charge for children staying in the same room with parent(s).
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Pets
Pets are not allowed at any Holiday Inn Club Vacations resorts. Guests found with pets will be asked to remove them immediately and will be charged a reasonable fee of $250.00 USD for cleaning and sanitizing the entire unit and any damage caused by the pet.
Service animals are allowed.
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ADA Policy and Disabilities
Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.
Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.
If accessibility needs are not met, please contact the hotel manager on duty.
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Cancellations
Canceling your reservation before 6:00 PM (local hotel time) - 72 hours in before your scheduled arrival date, will result in no charge (based on rate type booked). Canceling your reservation after 6:00 PM (local hotel time) within 72 hours of your check-in date, will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation. Please review the cancellation policies at time of booking (some rate categories will result in forfeiture of deposit if reservation is cancelled at any time or failing to arrive).
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Reservation Guarantees
Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.
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Deposits
A deposit for one or more night(s) is due at time of booking, depending on rate category booked. Please review the rate rules at time of booking.
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Refunds
Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.
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Payments
Most major credit cards are accepted for payment. Please review the hotel's payment information.
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Currency Rates
Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders.
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Meetings
To reserve 5 or more rooms at any Holiday Inn Club Vacations resort, or inquire about meeting space at Holiday Inn Club Vacations at Orange Lake Resort or Holiday Inn Club Vacations at Ascutney Mountain Resort, please call (407) 905-1443 or email grouprooms@holidayinnclub.com.
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Groups
Bookings requiring 5 or more rooms are considered groups and are subject to the group policies applicable at the resort booked. These bookings may also qualify for special rates. Please call (407) 905-1443 or email grouprooms@holidayinnclub.com to inquire about group rates and details regarding any Holiday Inn Club Vacations resort.
Holiday Inn Club Vacations New Hotels
Awards and Recognition
2020
IHG was named 'Green Hotel Chain of the Year' at the Finder Green Awards
IHG was named Smart Service of the Year' at the WeChat Open Class Awards
IHG won Accommodation Chain of the Year 2020 at the Hotel Management (HM) Awards in Australia, New Zealand, and Asia-Pacific