Help Topics - Frequently Asked Questions

You can find Frequently Asked Questions here. These questions are all supposed to be commonly asked in some context, and pertaining to a particular topic.

Booking Travel
Booking Your Own Travel on This Site
What are some of the benefits of booking travel for myself on this site?
How do I book travel for myself on this site?
Rates Benefits and Information
Best Price Guarantee
Travel Consultant Discount
Qualified Rates
Public Retail Rates
Negotiated / Contracted Rates
Registering for the IHG Travel Consultant Connection Site
How do I register to use this site?
What do the error messages mean when I try to register to use this site?
What if I want to associate my IHG Rewards Club number with this account at a later time?
What if I don't want to enroll in IHG Rewards Club at this time?
What if I don't remember my IATA/Travel Industry Number at the time I decide to register?
Resolving Issues with Global Distribution Systems (GDS)
What can I do if I am having a problem in GDS?
Resolving Issues with IHG Commission Services
What can I do if I have questions about my commission statement?
What can I do if I can't log in to IHG Commission Services?
Managing Your Account on Travel Consultant Connection
How do I update my Travel Consultant Connection account or edit my profile?
What do the error messages on this page mean when I am trying to edit my profile?
What do I do if I decide to change agencies?
Logging in to IHG Rewards Club
How do I log in to the IHG Rewards Club site from here?
How can I combine multiple IHG Rewards Club numbers into one account?
For UK Travel Agents Only: IHG Commission Services Billing Process
What is self-billing?
What are the advantages of self-billing?
Do we have to agree to self-billing?
We have already agreed to self-billing. Why have you written to us again?
What do I need to know about self-billing?
# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Print the Glossary

Glossary terms are arranged in alphabetical order along with a brief definition. The Glossary provides definitions for terms and expressions that are commonly used on the Travel Consultant Connection site, in IHG Agent University, and in the travel industry.

6 PM Reservations
(Not Guaranteed) A reservation that must be held until six p.m., destination hotel time, on the day of arrival. After six p.m. the reservation is canceled, and rooms are available on a 'first come, first served' basis.
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