TRAVEL AGENT RESOURCES
Crowne Plaza Hotels & Resorts Overview
At Crowne Plaza® Hotels & Resorts life doesn’t stop when business begins. We want you to have it all - to boost your productivity, to energize your body and feel inspired, helping you enhance your downtime and worktime. Welcome to a new and better way to do business travel, where you feel fully connected, the meal options are fast and fresh and you get a better night’s rest. During your stay, our expert staff is here for you with the little things that make you feel human again. Sometimes the mojito is as important as the meeting.
Crowne Plaza Hotels & Resorts Amenities
Amenities are commonly available at many locations, but may vary among individual hotels or across regions. Be sure to confirm the availability of desired amenities in the individual hotel at the time of booking.
Business Amenities
- Complimentary wireless Internet access at most locations
- Spacious work areas and two easily reachable telephones with voicemail
- Business centers include printers, fax machines, and copiers
Fitness and Comfort
- Fitness facilities and wellness options available at most locations
- Swimming pool available at most locations
Food Service
- Full service restaurant with freshly prepared meal options
- Room Service available
- In-room coffee/tea
Meeting Space
Available at all locations - Check specific location for details
Loyalty Programs
IHG Rewards Club
IHG Rewards Club Service Center: 1-888-211-9874
Check-in/Check-out
- Express check-in (IHG Rewards Club Members only)
- Express check-out
Crowne Plaza Hotels & Resorts Policies
Policies vary among individual hotels or across regions. Be sure to confirm the policies of the individual hotel at the time of booking.
Crowne Plaza Hotels & Resorts Specific Policies
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Kids
At most hotels, there is no charge for children 19 and under staying in the same room with parent(s). However, please check the individual hotel's Children Stay Free policy.
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Pets
Please check the hotel's pet policy.
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ADA Policy and Disabilities
Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.
Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.
If accessibility needs are not met, please contact the hotel manager on duty.
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Cancellations
Cancellation policies vary by hotel. Because a hotel can set a cancellation policy of up to 30 days in advance, please review the rate rules at the time of booking to avoid possible charges.
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Reservation Guarantees
Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.
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Deposits
Some hotels require an advance deposit consisting of payment for one or more nights, including tax for each room reserved. When a hotel accepts deposits as a form of guarantee, the deposit must reach the hotel prior to the guest's scheduled arrival based on the hotel's deposit policy. This policy may vary per hotel, season and rate booked. Please review the rate rules at the time of booking.
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Refunds
Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.
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Payments
Most major credit cards are accepted for payment. Please review the hotel's payment information.
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Currency Rates
Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders.
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Meetings
To reserve 10 or more rooms, or to reserve banquet or meeting facilities at any of our hotels worldwide, please visit our group and meetings site, or call 1-800-MEETINGS (800-633-8464) if calling from the U.S. or Canada. Elsewhere, call your nearest reservations office.
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Groups
Bookings requiring 10 or more rooms are considered groups and are subject to the group policies applicable at the hotel booked. These bookings may also qualify for special rates. The rates and policies loaded in your GDS apply to individual reservations consisting of up to nine rooms.
Crowne Plaza New Hotels
Awards and Recognition
2020
Crowne Plaza brand ranked in Meadin's Brand Index amongst the Top 10 most influential international luxury and upscale hotel brands
IHG was named 'Green Hotel Chain of the Year' at the Finder Green Awards
IHG was named Smart Service of the Year' at the WeChat Open Class Awards
IHG won Accommodation Chain of the Year 2020 at the Hotel Management (HM) Awards in Australia, New Zealand, and Asia-Pacific