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Candlewood Suites

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Candlewood Suits Overview Amenities and Policies

Candlewood Suites Overview

At Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time.

Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.

Candlewood Suites Amenities

Amenities are commonly available at many locations, but may vary among individual hotels or across regions. Be sure to confirm the availability of desired amenities in the individual hotel at the time of booking.

Flexibility: Candlewood makes guests feel at home with multiple room offerings
  • Studios
  • 1-bedroom suites
  • 2-bedroom suites
  • Pet-friendly suites (US and Europe only. Fee and refundable deposit vary by hotel)
Comfort: Candlewood satisfies guest needs with thoughtful offerings
  • Complimentary morning coffee
  • An in-hotel one-stop shop market
    • breakfast
    • snacks
    • drinks
    • personal items
  • Complimentary laundry facilities
  • Enjoy minimal intrusion and maximum cleanliness with weekly housekeeping
Hospitality: Candlewood welcomes business travelers and their guests
  • Attentive staff members with a "We've got your back" attitude
  • The Gazebo Grill
    • space to socialize and unwind with space to cook outside
Cost-effective: Candlewood helps travelers and companies
  • A well-stocked kitchen in each suite makes it possible to cook meals
    • stove
    • full-size refrigerator
    • microwave
    • dishwasher
    • cooking and dining utensils
    • ample counter space
  • The Lending Locker offers household items available to borrow
    • grilling tools
    • games
    • in-room cooking equipment
  • On-site fitness room
    • aerobic equipment
    • cardio machines
Loyalty Programs

IHG Rewards Club

IHG Rewards Club Service Center: 1-888-211-9874

Check-in/Check-out

Candlewood Suites Policies

Policies vary among individual hotels or across regions. Be sure to confirm the policies of the individual hotel at the time of booking.

Jump to a policy:

ADA Policy and Disabilities | Cancellations | Currency Rates | Deposits | Groups | Kids | Meetings | Payments | Pets | Refunds | Reservation Guarantees

Candlewood Suites Specific Policies

  • Kids

    At most hotels, there is no charge for children 19 and under staying in the same room with parent(s). However, please check the individual hotel's Children Stay Free policy.

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  • Pets

    Pet friendly (fees may apply). Please check the hotel's pet policy.

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  • ADA Policy and Disabilities

    Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.

    Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.

    If accessibility needs are not met, please contact the hotel manager on duty.

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  • Cancellations

    Cancellation policies vary by hotel. Because a hotel can set a cancellation policy of up to 30 days in advance, please review the rate rules at the time of booking to avoid possible charges.

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  • Reservation Guarantees

    Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.

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  • Deposits

    Some hotels require an advance deposit consisting of payment for one or more nights, including tax for each room reserved. When a hotel accepts deposits as a form of guarantee, the deposit must reach the hotel prior to the guest's scheduled arrival based on the hotel's deposit policy. This policy may vary per hotel, season and rate booked. Please review the rate rules at the time of booking.

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  • Refunds

    Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.

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  • Payments

    Most major credit cards are accepted for payment. Please review the hotel's payment information.

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  • Currency Rates

    Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders.

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  • Meetings

    To reserve 10 or more rooms, or to reserve banquet or meeting facilities at any of our hotels worldwide, please visit our group and meetings site www.meetings.ihg.com, or call 1-800-MEETINGS (800-633-8464) if calling from the U.S. or Canada. Elsewhere, call your nearest reservations office.

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  • Groups

    Bookings requiring 10 or more rooms are considered groups and are subject to the group policies applicable at the hotel booked. These bookings may also qualify for special rates. The rates and policies loaded in your GDS apply to individual reservations consisting of up to nine rooms.

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Candlewood Suites Awards & Recognition

Awards and Recognition



2020

IHG
  • Finder Green Awards – Green Hotel Chain of the Year
  • WeChat Open Class Awards – Smart Service of the Year
  • Hotel Management (HM) Awards – Accommodation Chain of the Year in Australia, New Zealand, and Asia-Pacific
  • Very East China – Best Employer in the Tourism & Hospitality Industry
  • Human Rights Campaign Foundation’s Corporate Equality Index – Best Place to Work for LGBTQ Equality

See more Awards