TRAVEL AGENT RESOURCES
Candlewood Suites Overview
At Candlewood Suites® hotels we offer a more casual kind of longer stay, where you’ll always feel at home, at your best and really productive while on the road.
All of our locations throughout the Americas are easily accessible and we’re always opening new hotels, so guests can book a spacious suite whenever and wherever it works for them.
Candlewood Suites Amenities
Amenities are commonly available at many locations, but may vary among individual hotels or across regions. Be sure to confirm the availability of desired amenities in the individual hotel at the time of booking.
Business Amenities
- Complimentary high-speed Internet access
- Complimentary wireless Internet access
- Spacious work areas with an executive chair
- Business centers include printers, fax machines, and copiers
- Free daily newspaper (IHG Rewards Club Members only)
Fitness and Comfort
- Comforts of Home Bedding Collection featuring plush mattress sets, fresh cotton blend sateen sheets and generous duvet
- Television with DVD player, along with a comfortable recliner
- Complimentary laundry facilities
- Exercise gym (not available at all properties)
- Swimming pool (not available at all properties)
Food Service
- Candlewood Cupboard is open 24 hours for snacks, refreshments, entrees and other necessities
- In-room coffee/tea
- Each suite features a fully equipped kitchen including:
- Microwave oven
- Stove cook-top
- Full size refrigerator
- Dishwasher
- Toaster
- Supply of glassware, silverware, china and cookware
Meeting Space
Not available.
Loyalty Programs
IHG Rewards Club
IHG Rewards Club Service Center: 1-888-211-9874
Check-in/Check-out
- Express check-in (IHG Rewards Club Members only)
- Express check-out
Candlewood Suites Policies
Policies vary among individual hotels or across regions. Be sure to confirm the policies of the individual hotel at the time of booking.
Candlewood Suites Specific Policies
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Kids
At most hotels, there is no charge for children 19 and under staying in the same room with parent(s). However, please check the individual hotel's Children Stay Free policy.
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Pets
Pet friendly (fees may apply). Please check the hotel's pet policy.
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ADA Policy and Disabilities
Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.
Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.
If accessibility needs are not met, please contact the hotel manager on duty.
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Cancellations
Cancellation policies vary by hotel. Because a hotel can set a cancellation policy of up to 30 days in advance, please review the rate rules at the time of booking to avoid possible charges.
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Reservation Guarantees
Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.
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Deposits
Some hotels require an advance deposit consisting of payment for one or more nights, including tax for each room reserved. When a hotel accepts deposits as a form of guarantee, the deposit must reach the hotel prior to the guest's scheduled arrival based on the hotel's deposit policy. This policy may vary per hotel, season and rate booked. Please review the rate rules at the time of booking.
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Refunds
Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.
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Payments
Most major credit cards are accepted for payment. Please review the hotel's payment information.
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Currency Rates
Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders.
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Meetings
To reserve 10 or more rooms, or to reserve banquet or meeting facilities at any of our hotels worldwide, please visit our group and meetings site www.meetings.ihg.com, or call 1-800-MEETINGS (800-633-8464) if calling from the U.S. or Canada. Elsewhere, call your nearest reservations office.
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Groups
Bookings requiring 10 or more rooms are considered groups and are subject to the group policies applicable at the hotel booked. These bookings may also qualify for special rates. The rates and policies loaded in your GDS apply to individual reservations consisting of up to nine rooms.
Candlewood Suites New Hotels
Awards and Recognition
2020
IHG was named 'Green Hotel Chain of the Year' at the Finder Green Awards
IHG was named Smart Service of the Year' at the WeChat Open Class Awards
IHG won Accommodation Chain of the Year 2020 at the Hotel Management (HM) Awards in Australia, New Zealand, and Asia-Pacific