Atwell Suites
Inspire the Journey
TRAVEL AGENT RESOURCES
Atwell Suites Overview
Atwell Suites™ is a new all-suites hotel brand that brings inspiration to every journey. Our brand was designed for the modern business traveler who wants more to their trip than just work. Our hotels give guests options at every turn, so they can choose a stay that’s right for them. We provide an elevated design with flexible co-working spaces that offers a variety of seating options and conveniently located power outlets. Our hotels offer a complimentary hot breakfast with quality items and a complimentary 24/7 beverage station with bean to cup coffee, espresso beverages, still and sparkling water, and teas. In the evenings, our hotels offer an inviting paid bar with small plates to enjoy on your own or to share with colleagues or friends. Our suites are also designed with a modern stylish design and zoned spaces for work & rest. No matter where they are headed, we help guests take their journey to new places.
Atwell Suites Amenities
Business Amenities
- Suites with zoned spaces for rest & work
- Free WiFI
- Co-working spaces in lobby with easy access to outlets
- The Study – a bookable meeting room for small meetings of 8-10 people
- Business Center with computer, internet access, and printer
Fitness and Comfort
- 24/7 Fitness Center
- Self Service Laundry
- Swimming Pool (optional by property)
- Outdoor Patio Space (optional by property)
Food and Beverage
- Complimentary hot breakfast with quality items
- 24/7 Complimentary Beverage Station with bean to cup coffee, espresso beverages, still & sparking water, and teas
- 24/7 Market with snacks, beverages, and toiletries
- Inviting Paid Bar with small plates during the evenings
- All Suites provide a wet bar which includes:
- Microwave
- Mini Fridge
- Coffee Maker
- Sink
Meeting Space
- The Study – a bookable meeting room for small meetings of 8-10 people
- Additional meeting space might be available by property
Loyalty Programs
IHG Rewards Club
IHG Rewards Club Service Center: 1-888-211-9874
Check-in/Check-out
- Express check-in (IHG Rewards Club Members only)
- Express check-out
Atwell Suites Policies
Atwell Suites Specific Policies
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Kids
At most hotels, there is no charge for children 19 and under staying in the same room with parent(s). However, please check the individual hotel's Children Stay Free policy.
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Pets
Pet friendly (fees may apply). Please check the hotel's pet policy. -
ADA Policy and Disabilities
Within the United States: All hotels are committed to complying with local requirements and the Americans with Disabilities Act (ADA) regarding facilities for individuals with disabilities.
Outside the United States: All hotels are committed to complying with local requirements regarding facilities for individuals with disabilities.
If accessibility needs are not met, please contact the hotel manager on duty.
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Cancellations
Cancellation policies vary by hotel. Because a hotel can set a cancellation policy of up to 30 days in advance, please review the rate rules at the time of booking to avoid possible charges.
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Reservation Guarantees
Reservation Guarantees may be guaranteed by providing an acceptable credit card, so please check the hotel guarantee information. Please check individual hotel policy regarding cancellation policies. In the case of a no-show or a failure to cancel within the time limit specified by the rate rules, the hotel will charge the credit card for one or more nights depending on the cancellation policy in place at the time of the booking.
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Deposits
Some hotels require an advance deposit consisting of payment for one or more nights, including tax for each room reserved. When a hotel accepts deposits as a form of guarantee, the deposit must reach the hotel prior to the guest's scheduled arrival based on the hotel's deposit policy. This policy may vary per hotel, season and rate booked. Please review the rate rules at the time of booking.
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Refunds
Depending on the rate type, if a reservation has been guaranteed by a deposit or prepayment, a full refund will be made if the reservation is cancelled prior to the cancellation policy per the hotel's policy for that booking. Please always remember to check the specific rate rules and the individual hotel policy regarding cancellation policies. A refund amount, if applicable, will be sent to the party who made the deposit or prepayment.
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Payments
Most major credit cards are accepted for payment. Please review the hotel's payment information. -
Currency Rates
Some hotels quote rates in a currency that is different from the hotel's local currency. Payment at these hotels is required at the local currency rate, so fluctuation is likely to occur. Further fluctuation may result from exchange rates used by credit card companies when billing cardholders. -
Meetings
To reserve 10 or more rooms, or to reserve banquet or meeting facilities at any of our hotels worldwide, please visit our group and meetings site www.meetings.ihg.com, or call 1-800-MEETINGS (800-633-8464) if calling from the U.S. or Canada. Elsewhere, call your nearest reservations office. -
Groups
Bookings requiring 10 or more rooms are considered groups and are subject to the group policies applicable at the hotel booked. These bookings may also qualify for special rates. The rates and policies loaded in your GDS apply to individual reservations consisting of up to nine rooms.
Atwell Suites New Hotels
Awards and Recognition
2020
IHG was named 'Green Hotel Chain of the Year' at the Finder Green Awards
IHG was named Smart Service of the Year' at the WeChat Open Class Awards
IHG won Accommodation Chain of the Year 2020 at the Hotel Management (HM) Awards in Australia, New Zealand, and Asia-Pacific